Anonymous
map-marker New York, New York

Night Owl sp no help

Night Owl sp no help
Night Owl sp no help - Image 2
Have Night Owl DP2 pad reset codes do not work. Exhausted all help avenues, everyone kicks me back to online help, which is no help cannot use system without a working pass word Lot TW131**** UID LL72 CCLE 7V4A 52M4 111A SER. 3XCJ QOS1 QDEK DP2 161-TW1
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User's recommendation: Help is hard to find. 10 months trying

Ron H Psu

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Verified Reviewer
| map-marker Bellevue, Washington

Light

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Does not connect very well if you have any distance at all including the front and back doors not sure why they say wireless
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User's recommendation: Purchase the wired version or look elsewhere

Anonymous
map-marker Jamaica Plain, Massachusetts

Ok quality

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Some how my dvr stopped working called costumer service and told me i need to get back to the store and get the receipt in order to get a new dvr well ok
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User's recommendation: Sure i would recomen it to a enemy

Anonymous
map-marker Fond Du Lac, Wisconsin

Extremely pissed off no help from staff, cameras go into sleep mode and stay there until I personally go into the system to start working again this problem has existed for over a year with no resolu

I purchased the system the cameras dont detect motion at night, Ive experienced vandalism in sight of the cameras but yet nothing was recorded, Ive had to do my own surveillance to make police reports, I purchased the equipment to do the surveillance I have to do and stay up at night because the equipment is not functioning properly Ive called theyve submitted numerous tickets regarding my complaint and to date I have yet to receive a response from a manager and now they are telling me that the warranty is expired, sure Ive been trying to resolve this issue for over a year, they have provided invalid email address numerous times I personally would never recommend this service to anyone not even an enemy, because this ordeal is cruel and unusual, extremely gruesome, Ive received other people complaint ticket numbers in my email account, so I wonder where in the *** is my information going to that should be sent to me , Ive given them my email address several times and they spell Larry with 3rs not 2, biggest mistake in this purchase Im out over 400 dollars and I have to do my own surveillance at night, many sleepless nights.

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User's recommendation: Please reconsider

Brian G Fgy

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Verified Reviewer

Rip off

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I bought my nightowl system in 2019 gave $500 for it now in 2022 cause its over 2 years old I can't connect it to the connect app to use on my phone. They want me to upgrade buy new system. This is buch bs its a money racket. Cause its over 2 yes old. Never buy from this company again. God will bankrupt this company for scheming people to buy new products. I could understand if it was 5 yes old but not 2. Greed money is root all evil. Nightowl you will come down.
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Loss:
$500
Cons:
  • Rip off

Preferred solution: Free upgrade since you rip people off.

User's recommendation: None your rip offs

Derrick T Oec

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Verified Reviewer

Customer service sucks

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Cant reset my monitor, I need a real person, this is unbelievable, how are you going to resolve issues this way
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Preferred solution: A representative on the phone

PB J

Password issues resetting

I needed help because I CANT. Log into my account nor can I reset my password because I no longer have access to the email registered with the account because google deleted my email account. Please help!
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Preferred solution: This issue resolved or I will be out the money I spent on this system.

User's recommendation: Don't lose access to your email because you wont be able to reset your password

Leah Mendez

Charges 2 times for order

Please call me! Your site wasnt working . Said couldnt take my cardtry again! I did and you charged me twice
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Preferred solution: Full refund

Anonymous
map-marker Portland, Oregon

Nightowl interferes with the operating system after couple years and they want to sell you a new one. You reset it and it works for about two weeks and they got a call to get it working again and th

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Night owl interferes with the operating system after a couple years and you called to get it operating again and it might work for couple of weeks and then it quits as far as monitoring goes. They want to sell you a new system telling me its outdated Im going to take this back to Costco And get something different. Certainly not an night owl.
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User's recommendation: You might regret getting a NightOwl

Antoinette J Hsz

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Verified Buyer
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Verified Reviewer

This product is the shortest product I have ever bought

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Night Owl - This product is the shortest product I have ever bought
Night Owl - This product is the shortest product I have ever bought - Image 2

I bought it it stopped working on my phone first then two days later on my partners phone. Tried for days , weeks to get help .

Back and forth from internet service to company ( night owl) he have to text and email and when you do get someone on the phone sounds like those bothering them . Or they hang up on you because you know more then them finally was told to take it back to store by company. Go to store they wont take back because its past 30 days. Store say has to go back to company.

Call company they say nope they cant help me. I didnt buy from them. If I didnt purchase one of their products? Then whos did I purchase?

So now Im really pissed. Company said only store can help me. This system was over $400.00 and no one wants to help get it up and running or give me my money back. In the mean time someone tried to get in my home and we dont know who because the camera system wasnt working.

So I told my partner he would have to do it because I would get hung up on. So he called store manager told her everything. And about them trying to get in my home. This was at 122 pm said it there by 3:30 they would take back.

We live 45 mins away. We made it and finally got our money back . System was bought on June third worked about a week or so . Just got money back on july 24th .

After hours on the phone . Spent all day on my birthday on phone between company and internet service . But after hours and weeks of trying to get help the manifest finally listen to us and returned our money.

I will never ever work with that company or buy anything of theirs again. Even if someone gave to me as a gift.

I would refuse or toke back. They have the worse customer service I have ever det with ever

Thank you foo lol r listening

Antoinette

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Loss:
$500

Preferred solution: Apology and they know it don’t work with satilite internet they should have on box or tell people buying their product to sell to other people

User's recommendation: Never ever!!!!! Sent emails I got back from night owl telling me they were not going to help me .

Danny L Xgr

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Verified Reviewer
| map-marker Glasgow, Kentucky

Can't connect

Night Owl - Can't connect
Thang well I don't think you're gonna like my review because I've been sitting around waiting for an hour for a phone call because I cannot connect to your customer service line without getting cut off every but not here so I left my phone number which has still not rang and I'm still sitting here with a system that is not working I have another Nidal system wireless at my house I can't get it to connect either so I have bought two systems and I have yet to be able to hook either one
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Pros:
  • No cupport other than online
Cons:
  • Sucks

Preferred solution: Full refund

User's recommendation: Well I'm now returning your product if that tells you anything

Lunna Fwk

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Verified Reviewer
| map-marker Riverside, California

Reset the dvr

No couldn't get through the line no customer service and also I didn't fix my problem I just want to reset my DVR cuz I forgot my password
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Antoinette J Hsz

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Verified Reviewer
| map-marker Mccomb, Mississippi

Can connect to this security system

Bought this system a few weeks ago and it was working well and then after a couple weeks I could not get the connection on my phone anymore . Im trying to fix it .

My significant other could not get it on his phone anymore . His lasted a few days longer then mine before not being able to view anymore on our phones . I have tried to trouble shoot with the websites and cant . Then found the number and called by the time we were done and still not able to connect to the server on the tv to change password on Dvr.

Without doing that I can not even get into the app on our phones the tec then told me we can not ever connect because we have satellite internet but were you suppose to put in your password it was that its connected or synced with the server . I also connected my internet provider and they said they see where it is connected. Showed our phones and the tv . We can watch live on tv.

But not able to monitor anymore if gone and cant bring up any past recorded humans movement or vehicles recorded.

They also told me I can never connect . I told them they should let people know that before buying. That you cant connect to saltilite internet before buying.

When I told him I need to cancel my username password and phone number befor deleting my contact information etc. so that if I need to I can use my phone number and email addresses to make a new account.

He told me just delete the app and it will delete it .

It dont work that way. And I used mine and my fiancés email address and phone number because I added him to my account so that he could also view the cameras if needed to be and so were linked on the same account and now I cant make a new account because his password my past or his email address my email address and both of our phone numbers are connected that one account and when I try to make a new account it says that they are already in use so I wont allow me to even make a new account and hes telling me that by deleting the app it account and it doesnt because Ive already tried that and then tried to make a new account and it wont let me because my password and phone numbers already been used and so is my significant others so they are no help at all and then told me that because I have satellite Internet this system it will delete the account and it doesnt because Ive already tried that and then tried to make a new account and it wont let me because my password and phone numbers already been used and so is my significant others so they are no help at all and then tell me that because I have satellite Internet the system is it gonna work when it was working for two weeks or more and it was and says it stinks when you put it on the television which goes through the ethernet and its saying that the Internet is secure the server is synced and its got a green light on it but yet it will not let me put my password in to move any further and they wont help me so I dont know what to do I know that I would never recommend this company to anybody Ive now wasted 400 and something dollars and until this happened we were talking about get it because it holds up to 10 cameras we were talking about getting more cameras so that we can secure our whole property from front to back inside and all three of our buildings and now and its just life we cant get back recordings and I cant get into the contract now we cant even view them and we cant even see them on our phones or if were away from home and the only way we can view is we can turn it on our TV but then we cant watch TV so and its just life we cant get back recordings and I cant get into the contract even on the TV it tells me that that they cannot certify my credentials and soul and everything I do I cant get no help and I cant Ive tried everything to get in and I cant so very upset wont recommend it to anybody need to have some thing done because I dont have that kind of money just to waste Im on a disability income and so is my significant other and we only get so much money and cant make any more and now they have $500 sitting here and cant go get a different system because we cant disconnect from the system Im not gonna leave my name and all my information out there with somebody I dont even know

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User's recommendation: I won’t recommend to anyone or if I did it would be to walk away and not purchase

Mystin W
map-marker Birch Tree, Missouri

Need help resetting password

Some one hacked my account..it will not let me rest my account and the email was changed and the password was change..
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Anonymous
map-marker Lake Worth, Florida

Cameras Not working

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Well I called customer service just to be told that my security system night owl is no longer available in one week I had five cameras fail and they told me they can give me a discount on another one but do I really want to get another night owl just to be told oh well not a problem
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User's recommendation: Be careful what you pay for because they don’t stand behind their product