Night Owl
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDvr is junk
- Good looking box
- Good at times
- Forum for complaints
- Poor system
Preferred solution: Let the company propose a solution
User's recommendation: *** no I have friends who trusted my word
Need replacement cameras for both of my systems
User's recommendation: Don't buy night owl system at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mccomb, MississippiStill not working after it was working
No neverBought it brought it home hooked it up working for a couple weeks at most . On our two phones and on tv.
Tv is just live . Phone got notified if something was moving around on our property ,human or vehicles. First it would operate on my phone then on my significant others phone it stopped also a couple days later. Called for help and bottom line is I was told it does not work with satellite internet.
Ever though it had been working fine for a week or two at least. So I have been trying to fix it myself but so far no success. I have satellite internet for a few more months now. I cant change it.
And the reason for the security cameras is for the safety of our property but more so for the safety of our animals and us.we have also had two of our three dogs get sick. But not sure why?? We have had vandalism done to our tv dish our truck caught on fire and to property. We were told to get a security system because of where we live.
We did that and spent all this money and it worked and then stopped working.
They told me to delete the app and it will delete my account . It does not do that . I have deleted the app and tried to reinstall it and start over . But says that my email and phone # is being used in another account.
And I had added my significant other to the same account so we cant use his either. Biggest part is phone numbers .
I cant change them or get a new one and it says they are already being used.
And no one will help me either make sure its hooked up right , help fix it , or help delete account information so We will no longer have an open account with them. I even asked for a supervisor and was told there was not one there.
So so disappointed with this company and system.
User's recommendation: No never will I ever recommend this company or product.
Technical issues not resolved bad company no stars
User's recommendation: Don’t buy night owl system it’s a waste
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mccomb, MississippiAsk a question
Preferred solution: Let the company propose a solution
User's recommendation: No will not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help
- System worked great for a while
- It worked when i first freaking got it bro
- Very poor technical support
Preferred solution: All I want is for it to work I need to see and record what’s going on here. It’s very important that I protect my home and family from any further issues and catching them is the inly way to do this
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | New York, New YorkCustomer support is bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Eagle River, WisconsinBecause no help anywhere
Preferred solution: Can’t put $$$ on a life
User's recommendation: Don’t buy
Can't receive video on my phone
Setting up account
Preferred solution: Deliver product or service ordered
User's recommendation: Read all the reviews first.
Help please come out please
- Setup of system
- Everything else after 2 years started giving me so many problems
- Mobile app
User's recommendation: Help
Billing
I can’t get help for my problems.
- High definition cameras
- Customer service was either nonexistent or useless
Preferred solution: My camera system to work.
User's recommendation: Tech support is usless
Bad experiences
- Customer service
- Same problem like everyone else
Preferred solution: Let the company propose a solution
User's recommendation: Not at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor quality
Preferred solution: Let the company propose a solution
User's recommendation: Avoid DVR AHD 10B-81-RS
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