Cliff C Jrl

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Dvr is junk

Night Owl - Dvr is junk
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Night Owl - Dvr is junk - Image 3
Night owl system is not doing the job always stoping working I should just got a dog dont feel safe for what I paid for this system is garbage but you get what you pay for this thing suck man
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Loss:
$437
Pros:
  • Good looking box
  • Good at times
  • Forum for complaints
Cons:
  • Poor system

Preferred solution: Let the company propose a solution

User's recommendation: *** no I have friends who trusted my word

Xiara One
map-marker Pringle, South Dakota

Need replacement cameras for both of my systems

Why is the presales department always busy and never call itu back us this company in business or what this is irritating I want to order cameras for my systems and can't get through to anyone if this is the way u treat ur customers please send me my money back on my systems so I can go buy systems that are available with ordering other cameras this is rediculess
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User's recommendation: Don't buy night owl system at all

Antoinette J Hsz

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Verified Reviewer
| map-marker Mccomb, Mississippi

Still not working after it was working

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No neverBought it brought it home hooked it up working for a couple weeks at most . On our two phones and on tv.

Tv is just live . Phone got notified if something was moving around on our property ,human or vehicles. First it would operate on my phone then on my significant others phone it stopped also a couple days later. Called for help and bottom line is I was told it does not work with satellite internet.

Ever though it had been working fine for a week or two at least. So I have been trying to fix it myself but so far no success. I have satellite internet for a few more months now. I cant change it.

And the reason for the security cameras is for the safety of our property but more so for the safety of our animals and us.we have also had two of our three dogs get sick. But not sure why?? We have had vandalism done to our tv dish our truck caught on fire and to property. We were told to get a security system because of where we live.

We did that and spent all this money and it worked and then stopped working.

They told me to delete the app and it will delete my account . It does not do that . I have deleted the app and tried to reinstall it and start over . But says that my email and phone # is being used in another account.

And I had added my significant other to the same account so we cant use his either. Biggest part is phone numbers .

I cant change them or get a new one and it says they are already being used.

And no one will help me either make sure its hooked up right , help fix it , or help delete account information so We will no longer have an open account with them. I even asked for a supervisor and was told there was not one there.

So so disappointed with this company and system.

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User's recommendation: No never will I ever recommend this company or product.

Anonymous
map-marker San Jose, California

Technical issues not resolved bad company no stars

I called night owl and there support center is very uneducated about the products problem all they could say is upgrade to a new system. Sounded like shes reading from a product search PDF instructions and the problem is not listed there they cant help you night owl customer support is a third party call center if a company cant stand behind there product with American support they I find another company that will help you with there product
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User's recommendation: Don’t buy night owl system it’s a waste

Antoinette J Hsz

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| map-marker Mccomb, Mississippi

Ask a question

Night Owl - Ask a question
Night Owl - Ask a question - Image 2
I keep being pushed back and forth from night owl to my internet service from my internet service back to night owl . No answers and nothing being fixed. And Mow someone TRIED auto brake into my house and no cameras working. Thats right police just left someone tried to brake into my house.
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Loss:
$1000

Preferred solution: Let the company propose a solution

User's recommendation: No will not

Antoinette J Hsz

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Verified Reviewer

I need help

Night Owl - I need help
Never got a hold of anyone . Phone hung up on me 3 times. I need help. I bought this system to watch my property had damage done and expect more . It was working fine the all the sudden not working on my phone but still on his phone and now not working on either phones but can view on tv . If I have more vandalism and have your system but cant view anything but live because says cant connect to server HELP
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Pros:
  • System worked great for a while
  • It worked when i first freaking got it bro
Cons:
  • Very poor technical support

Preferred solution: All I want is for it to work I need to see and record what’s going on here. It’s very important that I protect my home and family from any further issues and catching them is the inly way to do this

Anonymous

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Verified Buyer
| map-marker New York, New York

Customer support is bad

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Night Owl - Customer support is bad
Had an issue with DVR and mouse. Just bought the product a week ago. Told them the issue they said they will have to charge me 40-50 bucks to upgrade software when it was supposed to be free. Tech support Adam dont know *** Other tech guy told me to wait on a phone call that never happened because the dude hung up on me. Bad service *** product. Do not! I repeat do not but their product. Will be raising ***
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Antoinette J Hsz

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Verified Reviewer
| map-marker Eagle River, Wisconsin

Because no help anywhere

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Was working now not working on phones but on tv but cant log in says not connected to server but yet Im watching live
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Preferred solution: Can’t put $$$ on a life

User's recommendation: Don’t buy

Jakhai Dwh
map-marker Chicago, Illinois

Can't receive video on my phone

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Technical support mentioned to he doesnt know anything about computers . So my question to him was I needed to watch my cameras on the app on my phone
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Dean r Nqj
map-marker Sacramento, California

Setting up account

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Needed help setting up an account. Passed me off to a third-party and needed my credit card information ??? I'm taking down the 4 cameras I installed and Taking back to Costco. Going to raise he'll for them selling this product . Hardware maybe good I'll never know couldnt get logged on. No human help. When I did get someone they referred me back to on line and Hung up quickly. Very disappointing.
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Preferred solution: Deliver product or service ordered

User's recommendation: Read all the reviews first.

Anonymous
map-marker Shreveport, Louisiana

Help please come out please

Night Owl - Help please come out please
I help please can some one come out plz Im having a hard time . Please come out been having them over 1 ur need help installed them >
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Pros:
  • Setup of system
Cons:
  • Everything else after 2 years started giving me so many problems
  • Mobile app

User's recommendation: Help

Anonymous
map-marker Elmira, New York

Billing

I got double charged for a service and when they reversed charges they dinged my card again so I have 3 charges and 1 reversal.
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Terren K

I can’t get help for my problems.

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I had the app on my phone, but it kicks me off all the time. Than I cant get it back because customer service is terrible. Wish the app didnt suck! Cameras are ok, but wish I had help with tech.
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Pros:
  • High definition cameras
Cons:
  • Customer service was either nonexistent or useless

Preferred solution: My camera system to work.

User's recommendation: Tech support is usless

Erline F

Bad experiences

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Keep on removing services from devices. Logging in back is impossible. I will not recommend this it at all
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Cons:
  • Customer service
  • Same problem like everyone else

Preferred solution: Let the company propose a solution

User's recommendation: Not at all

Daniel D Aip

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Verified Reviewer

Poor quality

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Night Owl - Poor quality
Avoid the system dvr ahd10b-81-rs, they have a really cheap fan in the unit that will go out and ruin the other parts of the board from over heating. Hopefully their newer units do not have this same fan.
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Preferred solution: Let the company propose a solution

User's recommendation: Avoid DVR AHD 10B-81-RS

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