filters
state:
Show
city:
Show
product:
Show
Would not recommend this company to anybody when there server goes down you can’t see your cameras from your phone and they don’t have to inform you they just let you think it’s a problem on your end when really it’s the p2p server on there end
Read more
NightOwlCares
NightOwlCares
Night Owl Verified Representative

We are very sorry for the issue you are experiencing with your Night Owl Application. Please know we are aware of the issue and working on a solution. Meanwhile please attempt...

#1349991
When I push notifications to turn it on it doesn't stay on it says error then it says that the network is not working is that my network.as my internet or yall network?
Read more
NightOwlCares
NightOwlCares
Night Owl Verified Representative

Hello, we are very sorry for the issue you are currently experiencing with the push notification on your smart device from our Night Owl Application. Please know we are curren...

#1349502
Nobody ever answers I’ve been on hold for 25 minutes and nobody answers
Read more
NightOwlCares
NightOwlCares
Night Owl Verified Representative

We are sorry our technical support team was not able to answer your call. Please know that you may reach them through email at support@nightowlspsupport.com. Also, you may rea...

#1348763
I cant see image on my phone. It says no device, but when download it said the phone was identified : Cry
Read more
NightOwlCares
NightOwlCares
Night Owl Verified Representative

We are very sorry for the issues you are having with your Night Owl System. We would like to gather more information regarding the issue you are experiencing. Please email our...

4.5
Shibuya-Ku, Tōkyō-To
#1347645
Show

Night Owl is. Rip off .

I bought a four Camera from Walmart $400.00 . A driver driver hit my parked car the Cameras on the front porch 10 feet away did not capture the License plate number, I feel their 100 responsible and should have been held Accountable their camer Failed,filed a bbb complaint they close the case for night owl, they are just as bad as Night Owl.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1347352
We just bought ours today and when we got home I spent over an hour trying to get to the right web site to download the software for a PC and/or trying to get a hold of tech support because the web site kept redirecting me. I never got tech support on the phone, never...
Read more
NightOwlCares
NightOwlCares
Night Owl Verified Representative

Good Afternoon, we are very sorry you were having issues with the support website when attempting to download the Night Owl Software for your computer. With all of our Night O...

1.0
I didn't like
  • That i could not give them negative stars
#1346747
There serve is rubbish. Their server started to reject my UID... They refused to believe it. Hours and hours of the Indian call center... They eventually reset... And it worked for a day.... Now they won't respond to emails at all... And telephone calls after the 1...
Read more
NightOwlCares
NightOwlCares
Night Owl Verified Representative

We are very sorry for the issues you are experiencing with your Night Owl DVR. Please contact our advanced technical support team through email at techteam@nightowlsp.com. In ...

1.5
I didn't like
  • On hold for hours for tech support
  • Customer service was trash
#1345002
Night Owl - DVR Ready to catch fire
Night Owl - DVR Ready to catch fire
Night Owl - DVR Ready to catch fire
Called your tech support and have case number. The DVR that was purchased under a year ago is heating up and not sending notifications now its it connecting to app as it is heating up so much the unit is hot to the touch. It is a fire hazard I would know I am a...
Read more
NightOwlCares
NightOwlCares
Night Owl Verified Representative

We are very sorry for the issue you are experiencing. If you haven't please contact our advanced technical support team through email at techteam@nightowlsp.com with your name...

1.3
#1344450
It's great at first but after a couple of weeks you won't get notified when motion is in front of the camera even when it's in notification mode and the app will completely stop working. No need to try and contact customer service because no matter what time of day you...
Read more
NightOwlCares
NightOwlCares
Night Owl Verified Representative

We are very sorry for the issue you are currently experiencing. Please email our advanced technical support team at techteam@nightowlsp.com with your name, number and a brief ...

4.0
#1339447
Ive been trying to get a hold of them since. Yesterday 30 min on phone line then they hang up on you. No return of calls.
Read more
NightOwlCares
NightOwlCares
Night Owl Verified Representative

We are very sorry you are not able to get a hold of one of our technicians. We would recommend sending an email with the issue you are experiencing to support@nightowlspsuppor...

#1338507