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I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the company and yes I was on hold for a while, however they do suggest you send an email, which I did and I received immediate feedback and assistance. I...
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5.0
I liked
  • I love the system
#1066584
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I bought a night owl 4 camera 8 channel security system for my father in law. About 2 months we started hearing the fan from the DVR start making a really loud noise. The fan started getting louder by the minute that we had to turn it off because we can hear it from...
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4.3
#1066489
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I purchased the last Night Owl security system the store had and it was in an opened box. Although I did take a photo of it being rung up in an opened box, I misplaced my receipt. When the first technician arrived to install it, he failed to bring a monitor to read the...
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1.0
I didn't like
  • Customer service was either nonexistent or useless
#1063962
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Night Owl Security System Review

Night Owl
#969957
1.8
Details
Had 4 cameras bought by night owl 3 cameras didn't work cannot get night owl to respond
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Video feeds in two cameras started "snowing" out after just 4 months. Wasn't a huge problem until the 9th month and the cameras became useless at night. Called service and I spent 5 hours doing as they asked with trouble shooting and nobody had a clue. The warranty is...
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1.4
#1060590
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Very poor service. Do not waste your time and money. I bought a four camera system ans after a week, I wanted to change my username, but the system could not allow me. I called customer service many a time, but there was no one to attend to me. There is just nobody to...
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#1059472
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Calling their number, recording says to hold on they will get a customer support agent to help. She continues talking then disconnects. I found two other customer service numbers with different instructions and those disconnected too! Getting ready to leave town and...
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2.4
#1028915
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I purchased a night owl system from best buy. Paid cash. Worked okayvatvfirst and i wanted 8 cameras instead of just the 4 it came with, so i went back and bought another whole system since it was cheaper to do that than buy 4 cameras seperatly. Took it home and within...
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1.6
#1027221
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Night Owl Security camera system worked for a while. After a few months cameras started acting up. After talking to support they wanted me to go through all kinds of testing which I did. Then when I requested a warranty RMA they quit responding. I finally gave up...
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2.2
I didn't like
  • Support
#1026442
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Bought the complete kit from Costco just about a year ago. Worked OK for a cheap system. Suddenly 2 days ago one camera just quit. Said "video loss". Checked cables, connections, DVR, and different ports. Finally swapped cameras and verified it was the camera. Got on...
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#1009953
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My home experienced a power outage due to a faulty electrical main line. After which, a few of the camera refused to power on properly. Contacted night owl about the issue but it has been a whole week and no one has replied. Tried calling and someone just answers and...
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2.0
#1004022
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