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Summary of Night Owl Customer Service Calls

1368 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
06:37 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Night Owl to Ask about:

Account:

  • “Reser password”
  • “Can't get user name or password to log in”
  • “Lost my admin password”

Product/ Service:

  • “Camera's not working”
  • “Can’t watch remotely”
  • “After power outage unable to connect to the internet for my tablet”

Request for Information:

  • “How do i change the password”
  • “Cant remember pin & we need to look @ cameras”
  • “Question about setup, I am not sure if I need a monitor and router”

Website/ Application:

  • “App not working”
  • “App notifications”
  • “Camera. W9nt show on my app anymore”

Shipping and Delivery:

  • “Can't get the camera to show anything”
  • “Can't get the app to work”
  • “Can't get the cameras to recordrecord”

Staff:

  • “Can’t hook my iPhone to service”
  • “Network service”

Activation/ Cancellation:

  • “Night owl x activation”
  • “Can’t activate”

Cards:

  • “Admit card”

Other:

  • “So I can use the mobile app”
  • “Pw forgotten”
  • “Safety issues”

Night Owl Rating Stats

2.7 out of 5 stars
based on 89 reviews
See all 186 reviews

Rating stats

  1. 46 reviews
  2. 22 reviews
  3. 9 reviews
  4. 8 reviews
  5. 4 reviews

About Night Owl

Top 5 Night Owl Services

Customer Care, Technical Support

Top 5 Likes about Night Owl

System worked great for a while, Setup of system, Quality of customer service, It worked when i first freaking got it bro, Initial customer service

Top 5 Dislikes about Night Owl

On hold for hours for tech support, Customer service was either nonexistent or useless, Very poor technical support, Value quality customer service product, Never worked as advertised

Summary

Having its main office in Boynton Beach in Florida, Night Owl is a firm offering security products. The compnay was started in 2009. Today, Night Owl is an industry leading firm producing cameras and security DVRs. At Night Owl, clients will find plenty of products at affordable prices that are made to last. Nigh Owl surveillance devices are created for commercial, residential, federal clients as well as retailers, municipal organization all around the world. Night Owl has an easy EZ Return process allowing customers hassle free 14 day replacement option.

Night Owl reviews and complaints

Night Owl is ranked 17 out of 262 in Security and Protection Services category

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Night Owl Stats

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