Night Owl Phone Numbers and Emails

Toll-Free Number:

  • (866) 390-1303
    24/7, 365 days a year
Send Message

Sales:

  • (866) 979-0580

Night Owl Emails:

Order / Tracking
Sales
support@nightowlspsupport.com
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PissedConsumer Club

Contact Information

Night Owl Website:

Night Owl Help Center:

Night Owl Customer Service Reviews

1.6 / 5
Poor
Tracy S Qnu
Terrible Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.8

Talked with representative on phone and they are going to send an NVR unit for $186 as my old one went out. Gave them serial and model numbers.

Ordered an NVR unit and they sent me the wrong unit. Would not exchange unit because they couldnt bring up our recent phone conversation. I had receipt and the warranty is one year.

Omgosh-are you kidding me? Poor, poor customer service if thats what you call it:(

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Guest-5483203
Check on request

Night owl only sent me 3 batteries when I made my purchase. The box stated that 6 batteries were included.

Now Night owl does NOT want to send me the additional batteries they owe me. States that I must purchase batteries now.
Its been less than 6 months since I purchased.

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Bob B Fnv
Doorbell camera not pairing up with internet
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1.2

Not happy. A doorbell that is less than one year old was said to be unable to pair with our internet because of a high level security password. The doorbell cant recognize security required symbols, only numbers and letters.

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Wayne H Ywj
Cause I want to because I want to let people know how hard it is to deal with you
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1.1

I dont like night owl you cannot talk to no one on the phone. You cannot get in touch with nobody to resolve any issues you have.

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How Good is Night Owl's Customer Service?

Alonnah Hlg
Alonnah Hlg
Feels Disappointed | Feb 18, 2024

Very unprofessional and not at all customer service friendly

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Ceasar Nuw
Ceasar Nuw
Feels Disappointed | Jan 04, 2024

Terrible

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Glady Wzs
Glady Wzs
Feels Satisfied | Aug 23, 2023

Hey, I am so sorry. That I got on your email. It was Amazon that I was supposed to get ahold of. There are the ones. That I have hard time getting my package. But I got My package from. Night owl but I'm sorry. You had to sin another one. I can pay for this. One and just like I'm buying another 1 or something. Do you have any other solutions? Cause I'm willing to pay for this second one. Oh I guess i. Punched the pissed customer Well, I'm sorry about that.

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Virna Dxx
Virna Dxx
Feels Disappointed | Jul 12, 2023

They called & hung up. Never spoke to anyone.

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Denasia Hfo
Denasia Hfo
Feels Disappointed | May 12, 2023

Did not have a concen about my issue , just stated my system was outdated but no offer to rectify or upgrade my system. Cost me almost $300 to get something compatible to my internet/ security system

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Oval Kxe
Oval Kxe
Feels Disappointed | Jan 28, 2023

It was a *** disgrace you *** should be ashamed for f your service department it was a horrible experience never again would I buy a product from you !!!!!!!!!!!!!!

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Summary of Night Owl Customer Service Calls

3.6K TOTAL
CALLS
06:53 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Night Owl?

Product/ Service Question:

  • “Why is Night Owl connect not working”
  • “Warranty”
  • “I can't get my wireless Night Out camera to connect it says set up complete but then it shows token is out of date I'm not sure what that means”

Account Question:

  • “Can’t log in”
  • “Reset password”
  • “Dvr password”

Request for Information Question:

  • “I need help with my equipment”
  • “About a modem”
  • “Need help resetting password & admin”

Return/ Replace Question:

  • “Replacement for DVR”
  • “Returning product”
  • “Camera replacement”

Shipping and Delivery Question:

  • “I got an extra package of the same, thanks.”
  • “Didn't get verification code”
  • “Why I did not receive a remote with my 1080p system”

Website/ Application Question:

  • “Sisitema de camafas”
  • “Greetings, I have problems with the night owl application and I cannot access the camera system with my email, can you please help me?”
  • “App not working”

Staff Question:

  • “No service in my phone”
  • “Can’t hook my android to service”
  • “Get service”

Payments and Charges Question:

  • “Charges 5 times”
  • “Charges 2 times for order”
  • “Charged twice for the cloud”

Activation/ Cancellation Question:

  • “Night owl x activation”
  • “I have taken Sanskrit Sun but I am not subscribed”
  • “Can’t activate”

Refund Question:

  • “Refund on a order I put in yesterday wrong item”
  • “For refund on cameras”

Cards Question:

  • “Why do I need a credit card number when I'm trying to register my night owl security system”
  • “Admit card”

Other Question:

  • “My DVR is saying no hard drive”
  • “Hardware don't have power”
  • “My door dash order”

About

Summary

Having its main office in Boynton Beach in Florida, Night Owl is a firm offering security products. The compnay was started in 2009. Today, Night Owl is an industry leading firm producing cameras and security DVRs. At Night Owl, clients will find plenty of products at affordable prices that are made to last. Nigh Owl surveillance devices are created for commercial, residential, federal clients as well as retailers, municipal organization all around the world. Night Owl has an easy EZ Return process allowing customers hassle free 14 day replacement option.

Night Owl reviews and complaints

Night Owl is ranked 69 out of 334 in Security and Protection Services category

Area Served

USA

Payment Methods

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