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38 comments

It’s saying offline when I got check my camera and when I hit setting it say please wait connecting and it’s not

Reason of review: Bad quality.

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Linkin Gzx

Phone app wont stay connected. I have to remove device, re-add device and start over each time I want to view cameras.

This has never happened until recently... Why wont it stay connected?

Guest

My monitor and dvr work but can't get the app to work and customer support won't answer the phone or reply to an email, what *** product and service, seems like this was a waste of money, I will try to return it to Sam's club

Guest
reply icon Replying to comment of Guest-2036911

Me too. Did you get your refund?

I call to sams club today,he said I can’t get refund from club,since over purchase day. Too bad

Guest

Just bought night owl security system, worked for two days. Now it's offline, nothing works to get it back online. Not impressed.

Sandro Yja
reply icon Replying to comment of Guest-2034598

You have to delete the device from your account on the app then log out. Go to the menu settings on the DVR, Advance then Load Default.

On this screen, check all except for General I think it was. It will reboot and go through the setup process but won't delete the recordings. After you sign in when the setup is done, sign in the app and see if it's working. If it's not showing in the app, you have to add it back.

Mine adds back automatically when I log in.

I've been having this issue for a while and contacted them multiple times in the chat. Going to end up switching to Lorex.

Guest

Well I powered off DVR disconnected network cable from DVR for about ten minutes. Plug network cable back in to DVR then powered on. Solved the issue

Guest

Having same issue. App works fine from home but as soon as I disconnect from home wifi it says "offline".

And when I log in from work computer I can see that my device is connected but no picture and it says offline. Worked great up until beginning of April.

Guest

Our cameras app stopped working a week ago.

Champion Sbl

We also have had our cameras set up for a year and suddenly they stopped working. I have tried everything and nothing will let my DVR and App on phone connect.

I’m seeing 2 other people have posted on here with same issue, hopefully we get answers to get our cameras working again!! If anyone figures out app problem please post on here!

Kylen Vwe

I’m having the same issue. I’ve had night owl for about a year now.

Since Sunday (Easter) it’s been showing “connecting”. Normally we unplug, give a few then restart with the DVR which usually works but this time it doesn’t. I removed the DVR from the app and then tried to re-add but it didn’t help. I removed the app, that didn’t help either.

Also changed the pw and reset but still didn’t work. Someone help.

Nalaya Xpf

I have had night owl for a year now. And everything was working fine.

But it suddenly stopped working on my cell phone and laptop.

When I do to add devices it says add failure. Can someone please let me know how can I fix this issue.

Guest

App says OFFLINE after 1 day of restarting DVR. Night Owl customer support said the app is glitchy and I should change the admin password to only numbers.

I change the password on the DVR and couldn't login to the DVR via the app... had to change the DVR admin password back to a more secure version and it worked for about 1 day.

Restarting the DVR always gets the app working again. I think the problem is on the DVR's end not the app.

Venisha Dps

I installed 4 night owl security cameras on my home two days ago. They work fine in the monitor and on my phone when I'm home, but as soon as I leave the house, the app shows an offline message. What is the point on getting a security system if you can't monitor your house when you're not there!

Guest
reply icon Replying to comment of Venisha Dps

I have the same issue

Guest
reply icon Replying to comment of Venisha Dps

Same

Ruari Ucx
reply icon Replying to comment of Venisha Dps

Same here when home it’s connects and when I leave says offline!

Guest
reply icon Replying to comment of Venisha Dps

Same problem here

Guest

I am not near the device at it is at my espresso cart but I cannot see on my home computer or cell phone it is always saying the device is offline. Can you please give me suggestions of how to fix in simple English I am not computer smart.

Guest

Bought my Night Owl from BJs. The first few days it worked perfect.

Then one of the cameras would be on for approximately 30 secs and then go off for about a minute. A couple of days after that debacle while trying to view my cameras on my phone far from home it says you are "offline".

But when I get home, the wifi gets it back. Wouldn't recommend this POS.

Guest

I Have installed a few different night I’ll systems and never had an issue, honestly I have recommended it to some of my customers, however I recommended a system to an elderly woman I installed for a few days ago and the system itself works fine, but the same issue everyone else is talking about for the app Night Owl Connect, it shows the four pictures Have installed a few different night I’ll systems and never had an issue, honestly I have recommended it to some of my customers, however I recommended a system to an elderly woman I installed for a few days ago and the system itself works fine, but the same issue everyone else is talking about for the app Night Owl Connect, it shows the four picture Frames but continues to say off-line I cannot figure it out this time, any suggestions. It is a four camera wired system

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