Jimmy G Jzq

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Recording Failure

The app did not record any of the surveillance from this past weekend. I need help to resolve this issue.

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Preferred solution: Answers to why the cameras are not recording.

Keith E Qsj

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Verified Buyer
|

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Verified Reviewer
| map-marker Atlanta, Georgia

Tech Support for NightOwl PROTECT SUCKS

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Night Owl - Tech Support for NightOwl PROTECT SUCKS
Night Owl - Tech Support for NightOwl PROTECT SUCKS - Image 2
Night Owl - Tech Support for NightOwl PROTECT SUCKS - Image 3

Stay far away from NightOwl Home Security Camera System unless you want to waste your time and money. Trust me, as someone who has bought a sixteen-camera system from NightOwl and uses NightOwl PROTECT, while the cameras and DVR work perfectly, the NightOwl App NightOwl PROTECT doesn't work at all on my phone when I am away from my home.

It will notify me that a camera has been triggered, but when I try to view it on my new Samsung Galaxy S23 Ultra with 4G and 5G, I can't pull it up to see what's happening.

I have called Tech Support about this issue and they have blamed everyone but themselves. So heed my advice, don't waste your hard-earned money on a Security Camera Company that won't fix their problems with their app and instead blame everyone but themselves.

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User's recommendation: Stay away from NightOwl home Security

Nevah Yek

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Verified Reviewer
| map-marker Port Clinton, Ohio

Camera off

The camera will not come off of sleep mode I try to reset it the past 2 days and I called customer service they tried helping nothing worked I would like someone to come and help me fix it or help me I just got the camera just about two weeks ago so please help us

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User's recommendation: My stepson told me about the company

Anita S Khl

My app keeps shutting me out,n won't let me in to view my cameras it's very annoying I need to see what's happening around my home!!!

My app will not open for my viewing of my cameras. It's totally annoying. I can't call about this issue as there are no phone numbers to speak to an agent.

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Preferred solution: A nite owl agent to assist with my issues, a phone number to do so

User's recommendation: Do not use nite owl to protect your home,it shuts done to many times,n never allows u back to view your systems

William R Gkg

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Verified Reviewer

I need to talk to someone because I lost connection via wifi with my iPhone

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Wifi lost on iPhone cant fine a reset button on the dvr and your customer service has changed because the only way that I can a live body is if I bought this less then two year ago which does not make any sense

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Preferred solution: Customer service

User's recommendation: How can I recommend if I can’t talk to anyone

Deztiny Tgw

I just installed the camera's and dvr. Now I'm...

I just installed the camera's and dvr. Now I'm trying to connect with the App on my phone.

I'm ready to add dvr/nvr.

When I Scan it responds QR code not recognized. When I try add manually I don't know what the dvr username is or the password.

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Tracy S Qnu

Terrible Customer Service

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Talked with representative on phone and they are going to send an NVR unit for $186 as my old one went out. Gave them serial and model numbers.

Ordered an NVR unit and they sent me the wrong unit. Would not exchange unit because they couldnt bring up our recent phone conversation. I had receipt and the warranty is one year.

Omgosh-are you kidding me? Poor, poor customer service if thats what you call it:(

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Loss:
$186
Pros:
  • Setup of system
Cons:
  • Terrible customer service

Preferred solution: An exchange for correct NVR unit.

User's recommendation: Buyer Beware

Denise D Eeb

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Verified Reviewer

I have a night owl f6 DVR and I need to know how...

I have a night owl f6 DVR and I need to know how to reset the password cause I forgot the old one and they cant help

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Esaias Bmk
map-marker Newark, New Jersey

I hate the process

I cant get a hold of no one this process suck why is it asking for new account when I want to add my v bucks to my account that I already have establish

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User's recommendation: Is not that easy

Anonymous
map-marker Elyria, Ohio

Junk do not buy this system

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I had night owl cameras for 5 months and then it took a *** ,, won't record ,only when it wants to ,,,it's junk system never buy it ,cost me 499 ,,worst junk I ever spent money on ,,customer service is a joke they keep wanting me to pay to talk to someone,, if anyone reads this do not buy this junk

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User's recommendation: Don't buy

Anonymous
map-marker Casper, Wyoming

Garbage Product and Service

First if you are having an issue adjusting the zone sensitivity for each camera under record settings its not just you. We tried it on 4 different phones and the system will just reset it to medium if you set the lowest setting.

They tried to play it off as a phone issue. Nope. This system will say it sees a face or car when there is nothing there. The main reason I wanted to adjust the sensitivity.

Just so you know they use the same software on all their kits so I would avoid them all together.

If I could give 0 stars for this company I would. Absolutely terrible experience and product.

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User's recommendation: Avoid this Company they don't support their product.

Jason C Vlf

Cause I have a problem

Because I purchased the camera system is supposed to have a cameras opened it up and it has four cameras four sets of wires it's missing four cameras and four wires sets trying to take it back to the store and they told me to call you all I need somebody to contact me at 740-716-**** to resolve this problem thank you

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Preferred solution: I would like to get my other four cameras in my other four wire sets so I have my complete set for 8 cameras

John T Umw

I like the night out system, but I’m not for sure why I had to answer these questions when all I’m trying to do is figure out how to reset my password

Trying to figure out how to reset my password when I request that through your portal, it gives me the same thing every time and it starts that was saying existing password and then the next two spots are for your new password, but if I do my existing password I wouldnt be having an issue with that. I dont know how to get beyond this please help.

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Pros:
  • This
Cons:
  • This

Preferred solution: My password reset and help with that. Too many questions just to get my password reset not very happy at this point.

Greg J Bgh

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Verified Reviewer

No such thing as customer service with night owl

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I have a night owl system for 4 months and it has quit. Your customer service department is subpar and cannot understand anything coming from their mouth and they tell you something then don't do it. I am very discouraged in the way your company is handling customers like myself I can't even use this system for what it's intended for because the dvr will not power on and you can't talk to anyone about it or anyone that knows how to treat customers

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Loss:
$384
Pros:
  • Good picture
Cons:
  • Poor customer service and poor dvr

Preferred solution: Full refund

User's recommendation: Not a good company they won't honor the warranty

Iyad Gvh
map-marker Charlotte, North Carolina

Night owl remote

I'm trying to get a remote for my night owl. I'm in the state of Mississippi. How am I going to buy a new one.

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Anonymous
map-marker Houston, Texas

Check on request

Night owl only sent me 3 batteries when I made my purchase. The box stated that 6 batteries were included.

Now Night owl does NOT want to send me the additional batteries they owe me. States that I must purchase batteries now.

Its been less than 6 months since I purchased.

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User's recommendation: DON’T

About

Summary

Having its main office in Boynton Beach in Florida, Night Owl is a firm offering security products. The compnay was started in 2009. Today, Night Owl is an industry leading firm producing cameras and security DVRs. At Night Owl, clients will find plenty of products at affordable prices that are made to last. Nigh Owl surveillance devices are created for commercial, residential, federal clients as well as retailers, municipal organization all around the world. Night Owl has an easy EZ Return process allowing customers hassle free 14 day replacement option.

Night Owl reviews and complaints

Night Owl is ranked 69 out of 417 in Security and Protection Services category

Area Served

USA

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