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I need to know how to play back a video from a few days before
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NightOwlCares
NightOwlCares
Night Owl Verified Representative

Please contact our technical support team at 1-866-390-1303 (Option 4) and one of our agents will walk you through this process. Thank you for choosing Night Owl! Please conta...

#1268283
Rating 2.5 out of 5. I use Night Owl HDA10 DVR and cameras for motion detection and they are new. These cameras do not have much range at all on 8 sensitivity--the highest setting. I'll explain. It only detects motion at 30-40 ft out. That's about 3-4 basketball goals...
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NightOwlCares
NightOwlCares
Night Owl Verified Representative

Good Afternoon and thank you for reaching out. We would be happy to troubleshoot the issue you are having with the motion detection range. Do your cameras have our Dual Sensor...

3.1
#1267906
Trying to reset our password because we forgot it and after waiting a half hour to get through we still got no assistance with this matter. He then put us on hold and never came back so we still were not able to reset any thing! Wasted like a hour of our time for...
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NightOwlCares
NightOwlCares
Night Owl Verified Representative

Good Afternoon and thank you for reaching out. We are sorry to hear you had an issue with your technical support team. Please allow us another opportunity to assist you with y...

#1263104
I am the most pissed customer on here I have experienced the worse customer service known to man, the so called night owl I have had for a while recently stopped working, meaning the cameras just went blank, so like any other concerned customer trying to get their darn...
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NightOwlCares
NightOwlCares
Night Owl Verified Representative

Good Afternoon. We are sorry to hear that you have had an issue getting ahold of our technical support team. If your cameras have all stopped working, this usually indicates t...

1.3
I liked
  • It worked when i first freaking got it bro
I didn't like
  • Everything else after 2 years started giving me so many problems
  • Customer service was trash
#1260372
Tried to call on was on hold for a half hour...no answer
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NightOwlCares
NightOwlCares
Night Owl Verified Representative

Good Afternoon. On occasion, we do experience longer than usual hold times. We apologize for this inconvenience. Please allow us another opportunity to assist with the issue y...

#1259559
I need to know how to get back on line with my system when it disconnected at home temperarly,and I am out of town
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NightOwlCares
NightOwlCares
Night Owl Verified Representative

Good Afternoon and thank you for reaching out. We apologize for the issue you are having. We will need to gather some more information from you to adequately troubleshoot this...

#1257372
I need to know how to get back on line with my system when it disconnected at home temperarly,and I am out of town
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NightOwlCares
NightOwlCares
Night Owl Verified Representative

We are sorry to hear you are having an issue with your system. For technical support, please contact our 24/7 365 day-a-year support number at 1-866-390-1303 (Option 4). One o...

#1257370
We bought a night owl security system a little over a week ago.. we have been trying for the past week to get ahold of this company for customer service, and we have been stuck on hold for hours! No one answers the phone! Our system is not working properly! I am very...
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NightOwlCares
NightOwlCares
Night Owl Verified Representative

We are sorry to hear that you have had difficulty reaching our technical support team. We do often experience longer than usual hold times and our agents get to each call as q...

#1255393
I connected all the cameras and wires like it stated... I plug it in and all it does is constant chirping
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NightOwlCares
NightOwlCares
Night Owl Verified Representative

Please contact our 24/7 technical support center at 1-866-390-1303 (Option 4) to troubleshoot this issue. One of our agents will be happy to assist you. Thanks for choosing Ni...

#1253974
Could not get ahold of any real person
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NightOwlCares
NightOwlCares
Night Owl Verified Representative

Please contact our 24/7 technical support center at 1-866-390-1303 (Option 4) to troubleshoot this issue. One of our agents will be happy to assist you. Thanks for choosing Ni...

#1253902