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Poor poor poor customer service. I purchased a home video servalence 8 camera system , on January 7 .2017. The system crashed 3 weeks later taking out the HDMI board on my flat screen. Been on the phone ..well actually on hold for about 45 mins with customer service...
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Anonymous
Anonymous

you get what you pay for. The price of that system is like a "throw a way". Not sure how it ruined your HDMI port on your tv!I have a similar china system and has worked aweso...

1.0
#1000130
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Don't waste your time with service advisors who don't speak English and refuse to resolve issues. Company policy is burned into these incompetent peoples brain. Can't believe people without a comprehension of the English language are left in charge. Products are...
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1.3
#992859
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Has to be the worst company I have ever dealt with for any product. First off tech support does not know anything about their own products except to blame you for anything not working and their go to solution is to wipe your system to factory and start over (this never...
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1.0
#973739
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I buy this home security system, my first ever, and realize I should have tried climbing Mount Everest instead! 1) No instructions in the box. You need to use the website to access any information. Informational videos on the site are lacking. Called customer service...
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#969765
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First things first the customer service department really doesn't help you you spend more time on hold when you do get somebody it's by email asking the same questions over and over again I bought a security system with 8 cameras and the DVR One camera went bad called...
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1.5
#952829
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Night Owl - The worst nightmare ever!!!! DONT DO IT!!
Night Owl - The worst nightmare ever!!!! DONT DO IT!!
Bought a 16 Camera Security System on June of 2015 new from a local retailer. The DVR failed 7 months later. Sent the unit back for warranty repair and it failed again 8 months later, now the system is out of the 1 year warranty from the original purchase date. Night...
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Anonymous
Anonymous

Absolutely correct- this companies cust service and technical service is PATHETIC AND RIDICULOUS!! BUNCH OF FRIGGEN RUN AROUND PAIN IN THE *** ROBOT EMPLOYEES FOLLOWING ORDERS...

Anonymous
Alex

I agree. It is junk.

1.0
#948418
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I was considering purchasing a night owl system on a serious sale- after reading reviews and how ***-POOR their products perform PLUS ***-POOR service they provide, well, suffice to say Night Owl is now out of the question completely. I also checked if Night Owl...
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Anonymous
Anonymous

I wonder if you realize that your comment makes you look like one of the biggest idiots on Earth. You - IN CAPITAL LETTERS - stated how you read about how horrible the product...

#945284
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Bought a brand new night owl system from Sam's Club, 1 camera did not wirk right out of the box, night owls warranty is a false warranty, numerous calls made and keep getting the run around, they refuse to replace the defective camera, will be submitting a complaint...
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Anonymous
linda

Same story had problem with Walmart.com too. Called disk empty. Could not give police copy of rock's thrown at home put me at risk. Took loan from bank now paying for poor wor...

1.8
Towanda, Pennsylvania
#941210
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These cameras seemed pretty good but once we tried looking at them through our phones it didnt work! So i called customer service which by the way sucks! I told them my problem and they gave me the number for the"tech department" they asked for permission to control my...
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Anonymous
Hank

Never works for more then 4 days a month.

1.3
#882809
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Night Owl - Camera's not working
Night Owl - Camera's not working
File several support tickets on the following dates 5/4/2016, 5/5/2016, 5/6/2016, 5/15/2016 for (1) outdoor camera that has water in it with poor visibility and now a new ticket for 7/13/2016 for a camera that doesn't work at all. Called customer service just to get...
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Anonymous
Anonymous

Same issues here, they do not want to honor there warranty, had 1 camera new right out of that didn't work, made numerous calls getting same run around

Anonymous
Anonymous

Night owl support sucks. they take forever to respond,and they never help you. The warranty is a lie. I will throw there garbage where it belongs. Scammers. At least my dog re...

#881636
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