David H Oti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salem, Iowa

Nobody ever answers her phone

Your weight time is ridiculous. It says 15 minutes but I bet you youll be an hour. Your customer service needs to improve or I will return the system.
View full review
brett c Flc
map-marker Dayton, Ohio

I have a 4 channel DVR 500 MB Night Owl system and it was supposed to be a eight channel one terabyte and I got a completely opposite of what I've got was supposed to get

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
If possible I can switch your system out from the four channel to the 8 Channel I would be more happy with the system myself
View full review
Jailynn Fcv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gray, Kentucky

I can't get my security system to work

We took batteries out n put em all on charge n put them back in the cameras n now they won't connect, so I deleted my camera that I had connected n can't figure out how to reconnect it
View full review
Anonymous
map-marker Auburndale, Florida

No help at all

System isnt that old and already having problems,customer service is a joke I wont buy anything from night owl
View full review

User's recommendation: Not recommended

Felix Ruf

No one will answer the phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No one will answer the phone No one will answer the phone No one will answer the phone No one will answer the phone
View full review
Amanda G Pmh
map-marker Hayward, California

Bad customer service and defective security dvr

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 24, 2023

So far I've gotten no where. No contact from night owl.

No resolve it issue.

I still have a security system that doesn't work and I'm still out $800. And I'm still pissed off

Original review Apr 23, 2023
Look whatFor whatever reason my dvr was messed with and the format was changed .the first time I tried calling customer service I was told change the hdmi cable. I tried 3 different ones. Still invalid format. Today I've called three times and am yet to speak to a live human being. I paid $700 for a system I can't use or get fixed. Because upon reading on the support page without proof of purchase I can't be helped or figure out if warranty will repair the issue. I am sick to my stomach over this and will not recommend this company to any one. 100% dissatisfied
View full review

User's recommendation: Look elsewhere. Don't waste your money on a product that's not backed by the company and the customer doesn't seem to matter

Anonymous
map-marker Newton, New Jersey

I You never received a call back from customer service. After hours of installation only 2 cameras are workingssue connecting cameras

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Can't give you any details because no one ever called us back At the moment I don't have anything good to say so I'd rather not say it
View full review
brett c Flc

Sorry I don't have a proof of purchase it's on Amazon and I had to change Amazon a couple different times because somebody hacked into it

I ordered the eight channel Night Owl system instead I get a 500 MB four Channel Night Owl system and I was supposed to get one terabyte 8 Channel 8 cameras and I got the total opposite and I'm pissed off about it and I can't get into my old Amazon account to show proof purchase but it still have in a box and everything
View full review
Loss:
$390
Pros:
  • Night veiw
Cons:
  • Wiring i like to have the wire less

Preferred solution: I would like to have the eight channel system 1 TB

User's recommendation: And I bought the system off Amazon so I don't have the proof of purchase

Brian G Fgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rip off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Night Owl - Rip off
Cause my system is 2 years old I can't use it on my phones connect app. Unless I upgrade to newer model. I could see if it was 5 years old but 2 greedy company thats rip off.
View full review
Loss:
$500
Pros:
  • All cons
Cons:
  • All cons

Preferred solution: Full refund

User's recommendation: Never buy from nightowl

Jessie M Ntk

Reset password

Want to reset password need to talk to human can't get password to reset some needs to cal my damn number
View full review
Pros:
  • Never can get a human to talk to

Preferred solution: Someone to reset my password

James L Nzt

Product took a ***

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Yall sent me a link to get the same one I have but its out of stock and yall want to charge almost what I paid for the whole system for just a new dvr. There was not really any help, lady said my warranty was up and here is a link to get another one
View full review
Loss:
$200
Pros:
  • Great cameras
Cons:
  • Poor customer service and poor dvr

Preferred solution: Price reduction

User's recommendation: Poor customer service

Anonymous
map-marker Hayward, California

Can’t talk to nobody. Never again use there stuff

Recordings dont work. Cant get to work. Never never again. This stuff is junk cant get no help. All garbage
View full review

User's recommendation: *** no

Anonymous
map-marker Hayward, California

Can’t talk to nobody. I’m just gonna throw the *** in garbage. And take a loss. Never buy this stuff again

Cant talk to nobody. Never again. I tried 15 times and nothing. Nobody should buy any product from them
View full review

User's recommendation: Do not buy

Lameer S

I need help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
There trash no support I tried to call customer service several times. I never even could hook my whole camera system up and always had delay and never will let me login and its been two years now and every time I get to the situation I try to call customer service, no answer or they always send me to a link that never work.
View full review
Loss:
$400

User's recommendation: Get another system

Survivor S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingston, Kingston

Connecting phone to camera system

I want to wipe the camera and start fresh how can you assist me with that do i can connect it to my phone
View full review